Return & Refund Policy

Welcome to Myfitcart. At MyFitCart, we are committed to providing a trusted, transparent, and customer-focused healthier shopping experience. This Return & Refund Policy outlines the conditions under which products purchased through MyFitCart may be returned, replaced, canceled, or refunded.

Customers may request a return or replacement only in eligible cases such as receiving a damaged product, wrong item, expired product, defective packaging, missing item, or product quality-related issue. All return requests must be initiated within 24 hours after successful delivery of the order. Once the 24-hour return window expires, the return option shall automatically close and no return, replacement, or refund request will be accepted thereafter.

To qualify for a return, the product must remain unused, unopened, and in its original condition along with original packaging, labels, tags, seals, accessories, and invoice wherever applicable. Products returned in damaged condition after delivery, partially consumed condition, altered packaging, or without valid proof may not be eligible for return or refund approval.

Due to hygiene, safety, and food compliance regulations, certain products may not be eligible for return or refund. These may include perishable goods, opened food items, consumed supplements, personal care products, customized products, or items specifically marked as non-returnable on the product page. Customers are advised to carefully review all product details, ingredients, usage instructions, and return eligibility before placing an order.

All return or refund requests must be submitted through MyFitCart’s official customer support channels along with proper order details, images, videos, or supporting evidence related to the issue. Products returned without prior approval from MyFitCart may not be accepted or processed.

Once the returned product is received and successfully verified by the respective brand or operational team, eligible refunds shall be processed to the customer’s original payment method. Refunds, where approved, are generally processed within 3 business days after successful return verification. Actual credit timelines may vary depending upon the customer’s bank, payment gateway, or financial institution.

Since MyFitCart currently supports only prepaid online orders, all refunds are processed digitally through the original payment source used during the transaction.

If a replacement request is approved, the replacement product shall be dispatched after successful verification of the returned item. Replacement timelines may vary depending upon product availability, operational processing, and delivery location.

Orders may only be cancelled before shipment confirmation. Once an order has been dispatched from the warehouse or brand location, cancellation requests shall not be accepted and the order will fall under the return process mentioned in this policy.

MyFitCart reserves the right to reject any return, replacement, cancellation, or refund request if the request does not comply with this policy, appears fraudulent, involves policy misuse, or if the returned product fails to satisfy the required eligibility conditions.

MyFitCart acts as a technology-enabled healthier marketplace platform and does not independently manufacture products listed by brands. Responsibility for product quality, ingredients, labeling, packaging, certifications, legality, and regulatory compliance remains solely with the respective brand owner.

MyFitCart reserves the right to update, modify, suspend, or revise this Return & Refund Policy at any time without prior notice as per operational, legal, regulatory, or marketplace requirements. Continued use of the platform constitutes acceptance of the latest policy version.

If you require any assistance regarding returns, replacements, cancellations, refunds, or customer support, please contact us:

Myfitcart
Email: info@myfitcart.com
Support: support@myfitcart.com
Website: www.myfitcart.com
Contact: +91 8076 257 424